Can we order siblings together?
Yes! Click on "Have you received another access code?"in the access code login section. You can enter a maximum of five access codes at the same time. This will unlock all available photos. You can order combined and save shipping costs.
I have received an access card with access code - how can I order photos?
If you have received an access card with a personal access code, click on "ACCESS CODE LOGIN"in the main menu, enter the access code and then click on "Open Album".
I have received an e-mail with access data - how can I order photos?
If you have received an email with your access data, click on the button in the email where you can access the album. You will then be taken to the "Customer login"page. Enter your access data, i. e. your e-mail address and the password that you have received.
Where do we see the status of our order, e. g. receipt of money, production or shipping date?
The easiest way is to click on the link in your order e-mail. Alternatively, you can log in with your password and e-mail address at "KENNWORT-LOGIN" under "Kundenlogin". You will find the order details under "My Account".
How long is the delivery time?
The delivery time depends on the payment method. If you pay by PayPal and credit card, the order will be executed directly. Prepayment payments usually take 3-4 days longer. On the other hand, the delivery time depends on the selected products. The production times can be found in the respective product information.
Is the logo (watermark) removed from the image?
Of course! The watermark is only for protection against illegal downloads.
What is the quality of prints, posters, etc.?
We work exclusively with selected specialist laboratories. These specialist laboratories use high-quality materials from renowned suppliers in order to ensure that no compromises are made in terms of quality. Should an error occur, we will take care of it.
Is it possible to adjust the image section?
Yeah. You can do this in the shopping cart. When you zoom out the image section, an enlargement of the respective area is created. Look for the stars that indicate whether the resolution of the photo is sufficient for magnification. You can also fit a photo so that nothing is cut off from the subject.
I rarely order online - how can I order photos here?
In a photo album, select a photo that you like and click on it. Then select the product of your choice, enter the quantity and click on the button:"Add to cart". Once you have placed all the photos in your shopping cart that you like, click on "Shopping Cart" in the upper right corner and follow the instructions.
Can I also place an order by e-mail?
I'd love to. Please send your order to firstname.lastname@example.org with your desired delivery address. As soon as your order has been entered, you will receive an order confirmation by e-mail with a payment link. You can then click on it and pay with the payment method of your choice.
Can I pay by bank transfer?
The ordering system does not offer a direct possibility, but I have been able to set up a workaround, with which you can pay and complete your order without PayPal, credit card, Postcard or Twint:
To do this, you place the order via the online system, select any payment method at the end (e. g. PayPal), but do not make any payment.
The order is now placed and will be confirmed by email. Now you can pay the amount by bank transfer to the following account: Raiffeisenbank Rorschacherberg-Thal, 9400 Rorschach, IBAN: CH60 8129 6000 0129 8319 7
As soon as the amount has been received, the order is released and the articles are produced and shipped.
The photos can be ordered one month after they have been published in the gallery. For storage space reasons, the photos are then deleted.
The watermark on the photos is for protection purposes only. When you order the photos, the watermark on the photos will be removed. Both downloads and print products.
After receipt of payment, the photos will be sent to your home immediately. The delivery time for most products is 2-3 days. Digital downloads can be downloaded directly.
The photos are exposed by our specialized laboratory. We only use high-quality and durable materials.